will Terms and Conditions

General Terms and Definitions

These terms and conditions form a legal agreement between the will platform and its members. By accessing will's website, mobile application or any other digital channel, or by creating an account, the user is considered to have automatically accepted these terms.

1.1 Definitions

• "Platform" — will's website, mobile application and related services.
• "Member" or "User" — any person who holds a registered account on will.
• "Balance" — the amount of real money held in a member's account.
• "Bonus Balance" — credits received from promotional offers, which cannot be withdrawn before specific conditions are met.
• "Wagering" — the requirement to complete a set amount of bets before bonus funds become eligible for withdrawal.
• "Services" — all gaming, betting and related features provided through will.

1.2 Applicability of Terms

These terms apply to all services on will. If additional terms exist for a specific promotion or game, those will remain in effect alongside these main terms. In the event of a conflict between the two, the specific terms will take precedence.

Account Registration and Eligibility

All of the following conditions must be met to open an account on will.

2.1 Age and Eligibility Requirements

• The member must be at least 21 years of age.
• All information provided at the time of registration must be accurate and verifiable.
• A person may open only one account. If multiple accounts belonging to the same person are found, all accounts will be cancelled.
• Operating multiple accounts from the same household or the same device within a household is prohibited.

2.2 Information Required at Registration

The member must provide their correct name, mobile number, email address and any other required details. will may request completion of an identity verification (KYC) process at any time. If verification is not completed within the specified time, the account may be restricted or suspended.

2.3 Account Verification

Before the first withdrawal, or when requested by will, the member must verify their identity using a national identity card or equivalent document. Failure to cooperate with the verification process may delay payment processing.

Account Security and Responsibility

The security of the account is entirely the member's own responsibility.

• Login passwords and other credentials must be kept strictly confidential and must not be shared with any third party.
• If unauthorised access is suspected, the will support team must be notified immediately.
• The member is responsible for all activities carried out through their account, unless it is proven that the incident occurred due to a technical fault on will's part.
• Operating an account under a third party's identity is strictly prohibited.
• An account may not be sold, transferred or lent to anyone else.

Deposits and Withdrawals

Bangladesh's widely used mobile financial services are used for depositing and withdrawing funds on will.

4.1 Deposit Methods

Funds can currently be deposited on will via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500.

4.2 Withdrawal Methods

The same methods — bKash, Nagad, Rocket and Upay — are available for withdrawals. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour.

4.3 Withdrawal Eligibility

• Account verification must be completed before a withdrawal can be made.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals from a bonus balance are only possible after the specified wagering requirements have been met.
• will reserves the right to carry out additional verification for suspicious transactions.

Bonuses and Promotional Offers

Specific terms apply to all bonuses and promotions offered on will. By accepting a bonus, the member agrees to the associated terms.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 10 = ৳10,000 in wagering must be completed before the bonus can be withdrawn.

5.2 Other Promotions

Separate wagering requirements and validity periods apply to will's other offers, including weekly reload rewards, cricket festival bonuses and birthday gifts. The full terms of each promotion are listed on the promotions page.

5.3 Bonus Usage Rules

• The same promotion cannot be used more than once on a single account (unless stated otherwise in the terms).
• Bonus funds cannot be transferred to another account.
• will reserves the right to modify, suspend or cancel any promotional offer at any time.
• In the event of a breach of bonus terms, will may cancel the bonus and forfeit any associated winnings.

Betting and Gameplay Rules

All games and betting activities on will are subject to these rules.

6.1 General Gaming Rules

• All games are operated using certified Random Number Generation (RNG) technology.
• If a game is left incomplete due to a technical fault or disconnection, will will settle it according to the applicable rules.
• If the result of a bet already accepted changes due to a technical fault, the bet will be cancelled and the staked amount refunded.
• Any attempt to interfere with or manipulate game results is strictly prohibited.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game or betting market. will may change these limits at any time. New limits take effect once published on the platform.

6.3 Prohibited Activities

• Placing bets using bots or automated software.
• Attempting to gain risk-free profit by misusing bonus funds (bonus hunting).
• Gaining an advantage through multiple accounts.
• Any attempt to exploit system vulnerabilities for unfair gain.

Responsible Behaviour and Age Limit

will places the highest priority on responsible gaming. This platform is for adults aged 21 and above only.

Members can manage their own play limits — setting daily, weekly or monthly deposit limits, self-excluding for a set period and requesting temporary account closure are all available. will's Responsible Gaming Guidelines help members maintain healthy gaming habits.

• Minors (under 21 years of age) are completely prohibited from opening an account.
• If there is any doubt, will may request documents to verify age.
• If an account holder is experiencing a problem with gaming addiction, they can seek help from the will support team.

Account Suspension and Closure

8.1 Suspension or Cancellation by will

will may suspend or permanently cancel an account in any of the following circumstances:

• Breach of any clause of these terms and conditions.
• Identity verification information is found to be false or misleading.
• Suspicion of fraud, money laundering or any other illegal activity.
• The account has been inactive for an extended period.

8.2 Account Closure by the Member

Any member may close their account by notifying the will support team via 24/7 live chat or email. Any remaining real balance should be withdrawn before the account is closed.

Privacy and Data Protection

All personal information provided on will is stored with the highest level of security. Full details of how member personal data is collected, used and protected can be found in will's Privacy Policy, which contains complete information on the purpose of data collection, retention periods and member rights.

• Members' personal information is not sold to third parties.
• Information may be provided to authorities where required by legal obligation.
• All transactions are secured via SSL encryption.

Intellectual Property and Content Use

All content on the will platform — logos, designs, software, text, graphics and game content — is the intellectual property of will or the respective content providers.

• Members may use the platform for personal entertainment only.
• Republishing, distributing or using any will content for commercial purposes without prior permission is prohibited.
• Any attempt to create confusion by using will's brand name or logo is punishable by law.

Limitation of Liability

will always strives to provide a reliable and uninterrupted service. However, will shall not be held liable in the following circumstances:

• Internet disconnection or issues with the member's device.
• Delays caused by third-party payment providers.
• Service disruption due to natural disasters, cyber attacks, or other circumstances beyond will's control.
• Losses suffered by a member as a result of sharing their login credentials with a third party.

For any disputes or complaints, please contact will's customer support team. For general queries, you may visit will's frequently asked questions section, which contains solutions to common issues related to accounts, payments, and bonuses.

Changes to Terms & Applicable Law

12.1 Changes to Terms

will reserves the right to modify these terms and conditions at any time. Members will be given appropriate prior notice of any significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

Any dispute arising from these terms will first be addressed through will's customer support team. If a direct resolution between both parties is not possible, the applicable legal process will be followed.

12.3 Contact

If you have any questions or feedback regarding these terms, please contact will's support team. will provides support in both Bengali and English via live chat and email, 7 days a week, 24 hours a day.