FAQ
will's FAQ — all your questions answered in one place
Find answers to any question about deposits, withdrawals, accounts and login, support, and responsible gaming on this page. Whether you are new to will or an experienced player — more than 20 detailed questions and answers here will clear up any doubt. In Bengali, straightforward and clear.
Browse by topic
Help Centre
Support questions
Answers to frequently asked questions about will's support team are provided here.
Yes, will's customer support runs seven days a week, twenty-four hours a day — with no days off. The support team is active even on Eid and other public holidays. So if you run into a problem at 3 AM, you can get help right away. Live chat gives the fastest response.
Before contacting will's support, have your registered mobile number, username and a detailed description of the problem (when it happened, which page it happened on) ready. If you want to ask about a transaction, keep the transaction ID or the time of the deposit handy — this helps resolve the issue faster.
Yes. will's support team assists in both Bengali and English. Bangladeshi players can easily describe their problem and get a solution in their own language. Type in Bengali on live chat and you will get a reply in Bengali, so language is no barrier.
will currently has two support channels: live chat and email. Live chat can be opened directly from any page on the site and gives the fastest response. You can also send a detailed description of your problem by email. Both channels are available 24/7.
If you encounter a technical problem — such as a game not loading, a payment getting stuck, or login not working — contact will's live chat. If you have a screenshot of the problem, send it by email so the team can identify the issue faster. You will also find a help link on the will Login page.
Payment information
Withdrawals
All the important questions about the withdrawal process, timing and methods are answered below.
Approved withdrawals at will are usually completed within 1 hour — whether you use bKash, Nagad, Rocket or Upay. The process is fastest when your account is verified and your details are correct. If there is a delay for any reason, let support know.
Yes, withdrawal requests can be made at will any time of day or night, seven days a week. Processing continues normally on Fridays, Saturdays and public holidays. Even a request placed at 2 AM is generally delivered within 1 hour.
If your withdrawal shows as pending, wait 1 hour first. If there is still no change after that, contact will's live chat with your transaction ID. Pending status often happens when account verification is incomplete or there is a mismatch in wallet details. If the correct details are in place, support will resolve it quickly.
The minimum withdrawal amount at will is ৳500. You can submit a withdrawal request for ৳500 or any amount above that. This rule applies equally for bKash, Nagad, Rocket and Upay.
No. At will, withdrawals can only be made to a mobile wallet (bKash, Nagad, Rocket, Upay) registered in your own name. For security reasons, withdrawals to third-party wallets are not accepted. The name on your will account and the name on the wallet must match.
Account management
Account and login
Frequently asked questions about registration, login problems and account management are covered here.
The most common cause of a login problem is an incorrect password or username. Use the "Forgot your password?" option on the will Login page to reset your password. Try clearing your browser cache or using a different browser. If the problem continues, contact will support.
No. Under will's rules, each player may hold only one account. Opening multiple accounts using the same name, mobile number or device is prohibited and may result in all accounts being closed. See the Terms and Conditions for details.
To register at will you need to provide your full name, mobile number and date of birth. You will also need to choose a username and password. Register with accurate details — because this information is checked during account verification (KYC) and for withdrawals. Users under 21 cannot register.
Some details such as email or mobile number may be changed from account settings, but to change your name or date of birth you will need to contact will's support. Proof of identity may be requested. OTP verification is required before any details can be changed.
At will, usernames should be a combination of English letters and numbers. Passwords must be at least 8 characters long and are most secure when they include uppercase letters, lowercase letters and numbers. It is advised not to use your own name or simple passwords (such as "123456"). Do not share your password with anyone.
Safe gaming
Responsible gaming
Learn about will's responsible gaming policy for safe and healthy entertainment.
Yes, will has a cooling-off option. If you want to take a break for any reason, you can contact support to have your account temporarily suspended. Long-term self-exclusion is also possible if you need it. See the responsible gaming page for details.
For setting a deposit limit as part of will's responsible gaming tools, speak to support. Keeping your budget under control is an important part of healthy gaming habits. We encourage you to set a limit that suits your comfort level.
There are some signs to watch out for: spending more than your set budget, placing larger bets to try to recover losses, spending less time with family or at work, and being unable to stop playing — these are warning signs. If you notice any of these, take a break and talk to will's support.
Various mental health organisations in Bangladesh provide support for problem gambling. will's support team can also give you relevant information and help put protective measures on your account. If the situation feels serious, talk to someone you trust and seek professional advice if needed.
Yes, you must be at least 21 years old (21+) to take part in any casino or betting activity at will. Proof of age may be requested during account verification. Accounts belonging to underage users are closed immediately.
Payments and deposits
Deposit questions
The most frequently asked questions about deposit methods, limits and the process are covered here.
will does not charge any processing fee for deposits. However, your mobile wallet provider (bKash, Nagad, Rocket or Upay) may apply charges according to their own transaction policies — that is a matter between you and the relevant service. There are no hidden charges within will.
The minimum deposit amount at will is ৳500 — this rule applies equally for slots, live casino or sports betting. If you want to play in the slots section, you can start by depositing ৳500. This limit applies for all payment methods.
To deposit with Nagad, go to will's deposit page, select the Nagad option and enter the amount. Complete the payment from your Nagad app following the on-screen instructions. Once the transaction is successful, the balance will be added to your will account immediately. Remember, the minimum deposit amount is ৳500.
will currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most widely used mobile financial services in Bangladesh. You can use these methods to deposit for live games or sports betting in any section of will Casino.
If your will account balance has not updated even after receiving a payment confirmation from bKash, wait a few moments first. Refresh the page and check again. If it still has not appeared, contact will's live chat with your bKash transaction ID. The support team will verify it and resolve the issue right away.
Need more help?
Talk to support directly
If you did not find the answer to your question on this FAQ page, will's support team is ready to help you directly. Get assistance in Bengali and English 24 hours a day, seven days a week.
Live chat
Click the chat icon at the bottom of any page on the site. An agent usually responds within a few minutes. This is the fastest channel for urgent questions.
Email support
For detailed problems or if you need to send a document, contact us by email. You will find will's support email address in the contact section of the site. Both channels are active 24/7.