will's Commitment to Responsible Gaming
Entertainment should be enjoyable — not stressful. will believes every player should be able to have fun within their own limits. This page shows you how.
When Betting Becomes a Problem
Online casino and sports betting can be a good source of entertainment when approached with the right mindset. But for some people it can spiral out of control — and the impact goes beyond financial loss, affecting family and mental health as well. will is committed to keeping the platform a safe and responsible environment.
That is why the minimum age to place bets or play casino games at will is 21. We ask every user to confirm they meet this age requirement before registering. If you believe someone underage is using this platform, please notify us immediately through our 24/7 live chat.
will's Terms and Conditions clearly state that opening an account by concealing one's age through fraudulent means is strictly prohibited, and any such account will be closed.
Betting should never be seen as a source of income. It is a form of entertainment, and the outcome of every game is entirely unpredictable. Set a proper budget, stay within it, and remember — placing more bets to try to recover lost money is never a solution.
If you would like to know about will's Privacy Policy — in particular how your personal information and gaming history are kept secure — it is explained in detail there.
Tools to Keep Yourself in Control
will provides several practical tools that let you decide for yourself how much you play.
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; to increase it you must wait 24 hours.
Deposit ControlBet Limit
Set a maximum amount for a single bet. This helps avoid large immediate losses and keeps each session planned.
Bet ControlSession Time Limit
Set the maximum amount of time you can play in one session. You will be warned when the time is up and, if needed, logged out automatically.
Time ManagementCooling-Off Period
If you want to take some distance, temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, deposits and betting will not be possible.
Short-Term BreakSelf-Exclusion
If you are experiencing long-term problems, activate a full self-exclusion for anywhere from 3 months to 5 years. During this time your account will be completely inactive and the period cannot be shortened.
Long-Term ExclusionReality Check
At set intervals, a message appears reminding you how long you have been playing and what your wins and losses are for the current session.
Awareness ToolSet a Deposit or Betting Limit
This is a visual sample form. To activate limits, log in to your will account and use these tools from Settings, or get help via 24/7 live chat.
How to Know When You Need Help
If you notice any of the signs below in yourself, talk to someone — will's live chat, a family member, or a professional counsellor, in whichever way works for you.
- Repeatedly betting more in hopes of winning back lost money.
- Borrowing money or spending funds the family needs in order to bet.
- Repeatedly trying to stop playing but failing to do so.
- Lying to or hiding betting activity from family or friends.
- Feeling restless, irritable, or anxious when not betting.
- Prioritising betting over work, studies, or family responsibilities.
- Being unable to stop even after a big win and putting all the money back on bets.
- Skipping sleep, meals, or self-care because of betting.
Asking for Help Is a Sign of Strength
Acknowledging the problem is the first step. Reach out through the options below.
will 24/7 Live Chat
will's support team is active 24 hours a day. Speak in Bengali or English. For self-exclusion, setting limits, or any concern, contact live chat first.
Immediate SupportFamily and Close Ones
A family member or trusted friend is often the first to notice a problem. Talk to them openly. You are not alone — the people close to you want to be there for you.
Family SupportProfessional Counsellors
Mental health professionals can provide effective support for overcoming gambling-related addiction. Both government mental health hospitals and private counselling services are available in Bangladesh.
Professional HelpWhat We Guarantee
will is not just a platform — it is an effort to build a responsible environment. Our commitments:
- No one under 21 will be allowed to open an account.
- Self-exclusion requests will be processed within 24 hours.
- Reducing a limit is immediate; increasing one requires a mandatory 24-hour waiting period.
- A fully transparent record of betting history and transactions will be provided.
- The support team speaks Bengali and is active around the clock.
- Promotional messages will never be targeted at minors.
- Personal and financial information is kept secure through SSL encryption.
Protecting Children and Teenagers
If there are children or teenagers in your home, keep parental controls enabled on devices. Never share your will account password and do not save your login in the browser. Various free software tools are available to block gaming sites on computers and mobile devices, helping keep your family safe.
To learn more about will's position on account security and privacy, read the Privacy Policy. It clearly explains how your information is stored and used.
If you have further questions about responsible gaming, visit the FAQ, which contains answers to common questions about setting limits and self-exclusion.