Your Privacy Is Our Responsibility

Introduction and Scope

will is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to will's website, mobile application, and all related services. When you use any will service, the terms of this policy automatically apply to you.

The main goal of this policy is to inform you in clear, plain language about what types of data we collect, why we collect it, and how that data is stored and used. will believes that transparency is the foundation of a healthy relationship between users and the platform.

To learn more about the terms, rights, and responsibilities of using will's services, read the Terms and Conditions page, where the site's rules of use are described in full.

This privacy policy is written in Bengali and that is the authoritative version. In case of any conflict with a translation, the Bengali version will take precedence.

Data Collection

will collects two types of data — information you provide directly, and information collected automatically through your use of the service.

2.1 Information You Provide

During account registration and use of the service, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile number (for transactions)
• Residential address
• Any documents or images uploaded by the user

2.2 Automatically Collected Information

While you use the will platform, certain technical data is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visits, session duration, and click patterns
• Game play history and betting activity
• Deposit and withdrawal transaction details
• Data collected through cookies and similar technologies

2.3 Information Received from Third Parties

At times, will may receive limited information about you from identity verification agencies or fraud prevention services. This information is used solely to ensure account security.

Purpose of Data Use

will uses collected data for specific and legitimate purposes. Misuse or use for unauthorised purposes is strictly prohibited.

3.1 Service Operations

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses and promotions
• Managing VIP membership and weekly cashback
• Providing customer support

3.2 Security and Fraud Prevention

• Verifying account identity
• Preventing money laundering and fraud
• Detecting and preventing suspicious activity
• Ensuring technical security

3.3 Service Improvement

• Analysing and improving platform performance
• Planning new features and services
• Personalising the user experience

3.4 Communication

• Sending important account-related notifications
• Informing you about promotional offers (with your consent)
• Sharing information about weekly bonuses and cashback

Data Storage and Protection

will uses industry-standard technical and administrative measures to protect your data. We use SSL encryption, which prevents unauthorised third-party access during data transmission.

4.1 Technical Security Measures

• SSL/TLS encryption for all data transmissions
• Encrypted database storage for sensitive information
• Regular security audits and vulnerability assessments
• Multi-layered firewall and access control systems
• Physical security of servers and data centres

4.2 Retention Period

will retains your data for as long as your account is active. Even after an account is closed, financial transaction records, identity verification information, and data related to legal requirements are retained for a specified period. After that period, data is securely deleted or anonymised.

4.3 Staff Access

will staff are given access only to the data necessary to carry out their responsibilities. All staff are bound by confidentiality agreements and are trained in data protection.

Sharing Data with Third Parties

will does not sell your personal data to third parties. However, data may be shared in a limited way in certain circumstances.

5.1 Service Providers

will works with trusted technology partners and service providers. These include payment processing services (such as bKash, Nagad, Rocket, Upay), game software providers, and IT infrastructure services. These partners act only on our instructions and may not use your data for their own purposes.

5.2 Legal Obligations

will may be required to disclose information in response to a court order, a request from a regulatory authority, or any other legitimate legal requirement. In such situations, we aim to disclose the minimum amount of relevant information.

5.3 Business Changes

If there is a change in business structure (such as a merger or acquisition), your data may be transferred to the new entity. In that case, the terms of this privacy policy will continue to apply.

Cookies and Tracking

Cookies and similar tracking technologies are used on the will website and app. They help improve your experience and ensure the functionality of the service.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help improve the service by analysing site usage.
• Marketing Cookies: Used to display relevant promotions, only with your consent.

6.2 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. However, some will services may not work properly as a result. Disabling essential cookies may cause issues with login and transactions.

Your Rights

will acknowledges that you have rights over your own data. You may exercise the following rights at any time.

7.1 Right to Access

You may request to see what information we hold about you. will will provide the information within a set timeframe after receiving a verifiable request.

7.2 Right to Correction

If information stored about you is incorrect or incomplete, you may request a correction. Basic information can be updated directly in your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your data be deleted. However, data related to legal obligations, financial records, or ongoing disputes may not be possible to delete.

7.4 Withdrawing Marketing Consent

If you no longer wish to receive promotional messages, you may unsubscribe at any time. Important account-related notifications cannot be turned off.

7.5 Right to Lodge a Complaint

If you have any concerns about how your data is being used, contact will's support team directly. will provides support in Bengali and English via live chat and email, 24 hours a day, seven days a week.

Protection of Minors

All will services are exclusively for individuals aged 21 or older. No account is activated until adulthood is confirmed.

will does not intentionally collect or store data from anyone under the age of 21. If it becomes known that a minor has created an account, that account is immediately closed and all associated data is deleted.

For a responsible and safe gaming experience, read will's Responsible Gaming guidelines, which contain detailed advice on keeping yourself protected.

Policy Changes

will may update this privacy policy as needed. If there are any significant changes, you will be notified via your registered email or through the platform.

After each update, the "Last Updated" date at the top of the page will change. If you continue using will's services after a revised policy is published, it will be assumed that you have accepted the new policy.

To learn more about will, including the company's background and values, visit the About Us page.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, contact will's support team. Our data protection officer will review your matter and take appropriate action.

10.1 Contact Methods

• Live Chat: Available directly on the will platform, 24/7
• Email: [email protected]

will provides support in both Bengali and English. For privacy-related requests, write "Privacy Request" in the subject line of your email.

For answers to common questions, visit will's FAQ section, which covers nearly all questions about accounts, payments, and bonuses.